Disney or Motion Stability?
Post by Brian Yee, PT, DPT, MPhty, OCS, FAAOMPT
When you think of Disney World, outside of Mickey, It’s a Small World, and now Frozen..you might think what a GREAT EXPERIENCE! And why is that? Its because the Disney Corporation has valued and made the customer experience one of the utmost priorities.
Our staff recently read through a book written by Fred Lee called “If Disney Ran Your Hospital”. Fred was a former hospital administrator that worked with Disney. In his time at Disney, he was able to experience the culture and leadership training focusing on Disney’s gold standard in customer satisfaction. He wrote this book to bring his lessons from Disney and apply them to our healthcare system.
He makes some interesting points about how much patient perception and satisfaction is just as, if not more important than clinical outcomes. Patient satisfaction and clinical outcomes combined together nets the most optimal success a patient can achieve while utilizing the health care services.
We, at Motion Stability, have made it a priority that each patient receives top class clinical treatment that provides an accurate diagnosis, effective interventions, and communication for a long term plan. We also strive to make sure each patient that chooses to work with us feels like their needs have been met in a seamless, efficient, and effective way. We desire that each patient will be able to say that their time with us was better than any other experience they may have in comparison. This could be a restaurant, another health provider, and even Disney itself.
We would like to get your feedback on how we can continue to improve. Thank you for allowing us to work with you to fulfill your potential again.