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Disney or Motion Stability?

Post by Brian Yee, PT, DPT, MPhty, OCS, FAAOMPT When you think of Disney World, outside of Mickey, It’s a Small World, and now Frozen..you might think what a GREAT EXPERIENCE! And why is that? Its because the Disney Corporation has valued and made the customer experience one of the utmost priorities.Our staff recently read through a book written by Fred Lee called “If Disney Ran Your Hospital”. Fred was a former hospital administrator that worked with Disney. In his time at Disney, he was able to experience the culture and leadership training focusing on Disney’s gold standard in customer satisfaction. He wrote this book to bring his lessons from Disney and apply them to our healthcare system.He makes some interesting points about how…

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